Refund Policy

Shona O'Connor - Soap Maker & Course Creator

A lot of time and effort goes into making each of my courses, normally a few months of hard work. The end result is a course I’m proud of. But it’s not about how great I think the courses are, the most important thing is that I want YOU to be happy with your purchase. So, if for any reason, within 30 days of making your purchase, you decide you aren’t happy with it, then let me know and I will offer you a full refund. All that I ask is that you let me know what you weren’t happy about so that I can work on continuously improving my courses and make them the best they can be. Naturally, if there is problem, and you want me to work through it with you then I’m happy to do that, if that’s something you would prefer.

Whether it is a problem you want to bring to my attention, an issue you are having that needs to be resolved, or a refund request, you can get in touch here.

You will normally hear back within 24 hours.

Be The First To Know!

Be The First To Know!

The Making Shampoo Bars and Conditioner Bars course is about to be released shortly. If you would like to know as soon as it is available then fill in your name and email address here and I'll let you know the moment it is released.

Your on the list and I'll let you know as soon as it's released!

Be The First To Know!

Be The First To Know!

The Making Soap With Milk course is about to be released shortly. If you would like to know as soon as it is available then fill in your name and email address here and I'll let you know the moment it is released.

Your on the list and I'll let you know as soon as it's released!

Canada

Due to the cost and complexity involved in dealing with sales taxes across the different juridictions in Canada it is simply not viable for us to sell to people within Canada at this point in time. This is not a situation we are happy with (as we are based in Canada ourselves!) and we are actively looking for a solution to this problem. If you would like to be notified if/when we have a solution in place then please enter your details here...

Thank You!